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Telemedicine FAQs

 

  • Will insurance cover my child’s online visit?
    • Due to the latest COVID-19 pandemic, the majority of insurance companies have added telemedicine to their covered services. If you are wanting to set up a visit cash pay it is a $50 flat fee and needs to be paid prior to the appointment. You can also use your HSA dollars to pay for an appointment.
  • What equipment do I need to connect for a telemedicine visit?
    • You will need any device that has a webcam and audio enabled with Google Chrome, Firefox, or Safari browser. Internet Explorer is not a supported browser. 
  • Is my telemedicine visit HIPAA compliant?
    • We are using doxy.me, a video conferencing platform that is HIPAA secure. All data is encrypted, patient sessions are anonymous, and no patient info is stored. 
  • How do I connect to my telemedicine visit?
    • When your appointment is scheduled you will be given a specific website for the provider you are seeing. Once you go to the website all you need to do is enter in your child’s name (you do not need to create an account) and you will show up in the provider’s waiting room. The provider should initiate the visit with you within 15 minutes of your scheduled time. 
  • What if the provider determines I need to be seen in the office?
    • The provider you are seeing will be able to make a determination if telemedicine is right for your child within the first few minutes of being seen. If in that time it is decided you need to be seen in the office you will not be charged for a telemedicine visit.
  • What conditions can be treated using telemedicine?
    • Eye concerns (pink eye, styes, blocked tear duct)
    • Rashes (diaper rash, eczema, ringworm, molluscum, impetigo, hand, foot and mouth)
    • Nausea, vomiting, diarrhea (antinausea medication will not be prescribed via telehealth)
    • Fever
    • Bites (insect, animal, human)
    • Constipation
    • Sinus infection
    • Allergies (seasonal, environmental)
    • Nose bleeds
    • Ingrown nail
    • Warts
    • Minor injury advice (wound care, need stitches/x-ray)
    • Sleep concerns (night terrors)
    • Acne
    • ADHD medication follow up
  • What conditions will not be treated using telemedicine?
    • Urinary tract infection
    • Ear infection
    • Strep
    • Influenza
    • Breathing concerns
    • Fussy infant
  • What if my child needs medication?
    • If your child needs a medication for the condition being treated it will be sent to your pharmacy of choice.